When a client from abroad visits your business, it’s a big deal. They have taken the time and effort to come and see you, and they deserve the VIP treatment. Here are three reasons why
They are an ambassador for your company:
Clients from abroad are often important decision-makers within their companies and may be responsible for recommending your business to others. When they have a positive experience during their visit, they will be more likely to recommend you to their colleagues.
They can help you expand your business:
If you can win over clients from abroad, you could potentially open up new markets for your business. These clients can act as ambassadors for your company in their home country and help you establish a presence in new markets.
They can provide valuable feedback:
Clients from abroad may have different needs and expectations than your typical client. By talking to them and getting their feedback, you can learn more about how to improve your business and meet your target market’s needs.
As a result, VIP treatment should be a priority. After all, word-of-mouth marketing is a powerful tool. Here are a few ways to make your clients visiting from overseas feel like a big shot.
Provide Shuttle Services
Clients from abroad are unfamiliar with the roads of your local city. If you think they can commute, you can expect them to be late or miss out on important events. As a result, shuttle services are necessary. It will start with talking to the clients about their respective itineraries, and then you can plan the route and duration of the shuttle. Transportation should be available from the plane en route to the plane back home.
Of course, some clients might want to make particular requests to see tourist attractions or famous landmarks. After all, they are in a foreign country. There is nothing wrong with mixing a bit of leisure with business. It can be beneficial as your client will remember the experience and have something to talk about when they return home.
Get a Local Guide
When clients from abroad visit your business, it’s crucial to provide them with a local guide who knows their language. They are traveling to another country, and it is custom to get a local guide. It is essential for a few reasons:
- They will feel more comfortable: with a local guide who can communicate with them in their language, and clients from abroad will feel more comfortable and at ease. They won’t have to worry about trying to navigate the city or communicate with locals who don’t speak their language.
- They will be able to get more out of their trip: a local guide who knows the language and culture can help clients from abroad get more out of their journey. They can show them around the city, recommend restaurants and activities, and help them connect with locals.
- They will be more likely to return: providing clients from abroad with a local guide who knows their language is a great way to show them that you care about their experience and want them to have a positive visit. It can make them more likely to return in the future.
A local guide who knows the language and culture can make a big difference for clients from abroad. You can ensure that they have a relaxed and enjoyable trip that meets all their needs by providing them with one.
Make Arrangements for Food and Drink
Another critical aspect of the VIP treatment is ensuring your clients are well-fed and hydrated. It means having a plan for meals and drinks throughout their stay. If you are hosting an event, you should have catering available. If not, you should at least make reservations at local restaurants that can accommodate large groups. It is also essential to have a variety of non-alcoholic and alcoholic beverages and options for those with dietary restrictions.
You should also be aware of the local customs around food and drink. In some cultures, it might feel rude to refuse a drink when it gets offered. It is essential to be respectful of your client’s culture and make sure that you are following their customs.
It’s also a thoughtful gesture to provide them with a welcome basket. It doesn’t have to be anything extravagant, but it should be something that shows you are happy with the visit. It can include local snacks, a map of the city, and information about your business and its services.
Welcoming a client from abroad can be an excellent opportunity to show them your VIP treatment. You can include many other activities in the experience, such as providing souvenirs or paying for extra trips and accommodations. These steps will ensure that they have a positive experience and are more likely to return.