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Creating an effective and engaged workforce

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Support and Counselling

Worklife Support Employee Assistance supports your staff in dealing with a wide range of potential issues or concerns in their personal and working lives.

"The only thing is I wish I had seen a counsellor much before I did.  It has really helped me change my way of thinking and how I deal with things."
Primary School Staff Member

"I honestly have to say that there would be nothing to improve my experience. It was excellent from my initial telephone conversation to completing the f2f counselling."
Staff Member, Special School

"A very helpful process and helped me to adjust in my new circumstances. Also restored my ability to focus at work and think about my career positively."
Charity Worker

"I was extremely impressed by how quickly I was given access to counselling. Everything was set up within the week so I received help exactly when it was needed most."
Union Official

"I found the service provided to be excellent in all respects. My counsellor was sympathetic, compassionate and supportive but also challenging when necessary."
Special School Staff Member

"The chance to have someone impartial to listen to me [...] has given me a lot more confidence and [...] improved my self-esteem."
Secondary School Staff Member

"I was very pleased with my counsellor who made me feel confident [...] and good about myself and able to cope better with the problems in life. I would recommend the service."
Primary School Teacher

"Thank you it really helped at a time I needed support that was external to home and work life. It’s been very beneficial."
Local Authority Employee

"Fantastic service. Thank you so much. Don't know where I would be without the help I received."
Charity Worker

"Our EAP helped us to maintain low sickness absence levels in some challenging times...it is more important than ever to emphasise to staff the support services that we provide."
HR Director, Housing Association

"The EAP has proved particularly successful this year; it is helpful [...] to be able to remind staff of the service when they’re facing a range of personal difficulties."
Headteacher, Doncaster

"The EAP is highly valued by our staff. It enables them to manage their lives pro-actively in areas that cannot be dealt with during normal working hours. It […] shows we care."
Melanie Adams, HR Director

"I feel really appreciated now. It’s my workplace and I love being here."
Shelley Corrigan, Teaching Assistant St Gabriel's Primary Westminster

"Some might see the idea of wellbeing as a soft area. We disagree. It brings staff in... retains them and creates increasingly positive, trusting relationships between staff."
Headteacher, London Borough of Haringey

"We mentioned that we were part of the Well-Being Programme in an advert for a post recently. Three short-listed applicants gave that as one of their reasons for applying."
Headteacher, London Borough of Lewisham

"How teachers feel on an everyday basis is likely to affect their performance and so, in turn, the performance of the pupils they teach."
Prof. Rob Briner & Dr Chris Dewberry, Birkbeck College

"Schools taking part in the Well-Being Programme experienced less than half the staff-turnover rate experienced by schools not participating in the programme."
London Local Authority

Worklife Support's [...] approach truly reflects their values: a people-based organisation at the cutting edge of research on matters that affect individuals and teams...
County Council Well-Being Coordinator

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Worklife Support provides counselling and support programmes to employees in over 700 schools and charities across the UK.

The service is totally confidential and provides your staff with 24 hour access to expert advice, guidance and emotional support, including face-to-face counselling.

Our experienced team are trained to help your employees manage the inevitable ups and downs of life – whether an everyday issue or a major life event, such as a bereavement or serious illness. Getting colleagues in touch with the right resource at an early stage can avoid problems escalating and help to protect the wellbeing and effectiveness of staff in the long term.

How Does Our Employee Assistance Programme Work?

All your staff are provided with free telephone access to our specialist team of counsellors and advisors offering:

  • Emotional Support and Counselling - Our team of qualified professionals provides specialist telephone support for handling stressful life challenges such as relationship breakdown, bereavement or infertility.
  • Up to 5 sessions of face to face counselling - We have a large network of associate counsellors across the country.
  • Support for managers - our EAP has an integral support service for managers, dealing with important and sometimes challenging people issues.
  • Specialist information on a wide range of work-life issues – CAB-type advice offering information and sign-posting.
  • Legal guidance – Our team of qualified legal professionals can provide specialist telephone support on a range of personal issues.
  • Financial guidance and debt counselling - Access to our team of qualified financial professionals who can provide specialist support for debt worries.
  • Medical information – Access to trained medical staff for information and sign-posting

The Benefits to Your Organisation

  • Increased productivity and performance
  • Reduced levels of sickness absence and associated costs
  • More engagement from your staff, better morale, working relationships and a greater ability to handle the demands of work
  • Reduced stress levels
  • Providing an EAP helps you meet your duty of care, particularly in respect of stress at work.

Why Work With Us?

  • All our counsellors are accredited by the British Association of Counselling (BACP)
  • We are organisational members of the Employee Assistance Professionals Association
  • We have over 10 years experience in the education and charity sectors.
  • We drive the utilisation of the service, increasing your value for money through pro-active promotion and account management.

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The Worklife Support EAP is highly valued by our staff. It enables them to manage their lives pro-actively in areas that cannot be dealt with during normal working hours. It has sent a signal that shows we care.
Melanie Adams - HR Director The Collegiate Academy Trust

© 2014 Worklife Support