It may be best to print this page rather than trying to read it online or you can download the full Technical requirements guide (PDF-50kb).
Login Issues
Sometimes you may see the following messages:
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There has been a problem logging you in - (This Survey Access Code is in use. Please try again later.)
This is the most common issue that comes up. If you leave the Survey unattended for longer than about ten minutes, it will time out. If you then try to log back in, you will see this message because the system thinks you are still connected. You will need to leave 30 minutes after the time out before you will be able to re-enter the Survey.
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There has been a problem logging you in - (Not within Study Valid From/To Dates)
This means that your organisation’s survey is either not yet open or it has closed.
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There has been a problem logging you in - (Invalid SAC Code) This means you have not entered your survey access code correctly.
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There has been a problem logging you in - (User has completed study)
This means the code you are entering has already been used to complete a survey.
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Please make sure you have entered the full SAC code
This will appear when you have not entered the full code correctly or if your Java Script has been de-activated (see below).
To complete the Survey, you need to have access to the internet, ideally using at least a version 6 browser or equivalent. You must enable JavaScript and allow a session cookie to make the Survey work.
To check the version of your browser, click on Help in the internet browser toolbar toward the top of the screen, and then select About.
Concurrent or Simultaneous Logins
Some schools like to get all their staff together to complete the Survey at the same time. You should be warned that there can sometimes be issues if you try this because of the load on the systems at both ends of the process.
We have run the Survey successfully with 25 concurrent logins, but we’ve not been able to test larger numbers.
Please test your system beforehand if you are concerned or contact Worklife Support.
Closing the Well-Being Survey
When you have finished the Survey, you will see a screen with this message including the advice As an additional security measure, you should close this Window now.
You should close your internet browser down even if you have someone waiting to complete the Survey after you. They should start completely afresh.
If you use Microsoft’s Internet Explorer, you should be able to click where it says “please click here” and your window will close. Other browsers such as Firefox may need to be closed manually.
Summary
Please be assured that the vast majority of people are able to complete the Well-Being Survey quickly, easily and with no difficulties at all.
However, given the huge variety of computer set-ups, difficulties can occasionally arise. We hope that that this document helps you to address the main problem areas that may have arisen.
However, if you still have a problem in accessing or completing the Survey, please contact your IT support service or Worklife Support.
